Frequently Asked Questions
What do I do if I can’t reach my tutor?
Contact us by email. We will do our best to get in touch with your tutor and reassign you to a new tutor if necessary.
Is Achillea a 501c(3) nonprofit?
We are not a federal nonprofit organization, but we partner with nonprofits and foster care agencies to provide peer tutoring services to children in foster care.
How do I get my community service hours approved?
- Check with your high school’s policy for approving community service hours.
- List your student’s foster care agency as the organization with which you are volunteering. Your hours may not be approved if you list Achillea because by some school policies, your volunteer work must be done under a 501(c)(3) nonprofit. We do not have federal nonprofit status; the agency does.
How do matches work?
We create matches based on availability and grade level, minimizing the age gap whenever possible. We vet our tutors based on their grades and interview performance.
What do I do if I can’t reach my student?
Contact your student’s case planner or foster parent, as well as the Achillea team. If they are unresponsive or if the student would like to withdraw from the program, we will reassign you to a new student.
How long do tutoring sessions last?
We ask that individual tutoring sessions last no longer than an hour to prevent tutor and student learning fatigue. If the student requests a more substantial time commitment per week, we will assign them to an additional tutor, and tutors will hold multiple sessions throughout the week.
What is the time commitment per week?
Whether you’re a student or a tutor, the time commitment is however much you are willing to put in. We will create a match for you based on your schedule and needs.